I can not complain about the resort is amazing and the room was very nice although I think the cost is a bit high, my only problem was the restaurant a order vegetarian lasagna that did not have the slightest taste my friend asked ribs and finished super sick and also the price was exaggerated
My girlfriends and I went to Crystal Springs for a bookclub getaway! the accommodations were great! WE LOVED the indoor/outdoor pool. We had a phenomenal experience at the spa. Would recommend for any group spa event! The facials and massages were top notch. The best part was relaxing and chatting while our feet soaked in rose water! loved it!!!!
The reason this place gets 2 stars only and not more is because if there was a land where all racists loved and worked it would be in this place. The reason this place gets 2 stars and not less is because of the view and the scenery which is breathtaking. So, it's basically the right place with the wrong people. Everyone, and I mean EVERYONE who works at this place is a white racist, from the front desk girl to the pool waitress.
Where do I start? The front desk girl kept us waiting and handled a group behind us instead. The spa receptionists "Christie" and another brunette never showed a smile when I checked in, especially Christie who was on the phone while I was talking to her and never bothered to say excuse me! The waitress on the pool, Kim, was very rude and showed an attitude but only when I tipped her she started showing a smile, shows what kind of staff they employ there. The valley boy kept us in the car waiting while he finished his conversation with a white bimbo before taking the car. One of Starbucks staff on the pool ignored my request to have Splenda and gave me regular sugar instead. A waitress kept the door opening for a couple of white guests until she saw me and my husband and left the door hanging which almost hit my daughter's face. At the Bistro, the receptionist wouldn't seat us claiming that all tables were reserved or taken while most of them weren't and I could see them.
Bottom line, this place is the land of racism. I don't know if they hire them that way or train them to be. If I had an authority of some sort, I'd shut it down immediately. Last time ever.
My daughter booked her wedding through Crystal Springs Resort for the Bally Owen.
The wedding was cancelled and we were told that if they booked a wedding for the same day we would receive out deposit back. The date was booked within 2 months and we received the deposit. However they kept $1,000 for paperwork. This was way to much and I do not recommend having a wedding at this resort. This was bad business and I just told 2 brides looking for a venue not to book for this reason.
My husband's company has a celebration here every year. I look forward to this getaway because it is simply beautiful. We had a HUGE suite with a kitchen, living room, dining room and a balcony with fireplace outside. Everything is state of the art...and so much nicer than home! I was sad when we had to leave! Would love to bring the kids up here to enjoy the biosphere pool. We also swam out to the outdoor pool...98 degree water with 22 degree weather...it was incredible. One of the best hotels I've stayed in by far.