This place was absolutely fantastic. Great service, great facility, and wonderful grounds. It was a joy to walk around and take in all of the ambiance. Our room was well appointed on a corner with a balcony and overlooked the tennis courts with the valley in the distance. very comfy bed and a nice jetted tub in the unit.
The spa facility was great. The use of the steam room and sauna, free of charge, was a nice perk of being a guest there. I would definitely stay there again and would advise you to do the same. Enjoy!
I had my wedding here just a few weeks ago, and we had 200 guests stay for the entire weekend. Everyone from the waiters to the wedding coordinator (amazing Megan) were so friendly and accomodating. They all just had a fantastic attitude and were so wonderful to work with. The entire weekend was beautiful and guests continued to comment on how amazing the place was- one guest is now planning another even there! Our guests got to enjoy meals with us and play volleyball, tennis, go swimming, or go to the spa- it was like a mini vacation. I'd highly recommend this place to anyone who might ask! We plan to come back every year on our anniversary.
This is about Sunday Brunch. Cranwell has been on our bucket list to enjoy a golf / spa weekend. We were disappointed with ourselves for not taking the plunge and indulging in a stay when we came for Film Night at Tanglewood. Instead, we stayed at the Black Swan Inn... which turned out to be a excellent choice.
Because we were in the area, we were looking forward to "trying out" Cranwell by going to Sunday brunch. Expecting 5-star treatment, we were shocked and appalled by the low-level of customer service.
When we arrived we asked for a table outside on the deck. When they seated us - inside - 5 minutes later, this request was not acknowledged. We were relieved, however, because as we waited, a young woman from outside approached the manager saying someone came in to get her coffee and never came back. This was her second time asking about the coffee. We should have seen this as a sign.
From the hostess, to the servers, to the bussers, we received little attention -- having to ask for coffee four different times (including having to remind the server why he walked away from our table bc he forgot) - and they seemed far more interested in talking with each other than paying attention to the guests. We saw many guests getting their own OJ and coffee and flagging down the wait staff with no avail. Oh yes, I forgot to mention that this is a BUFFET brunch, therefore the servers only responsibilities were coffee, OJ and plate clearing.
The food was fine. Not an extravagant buffet by any stretch, particularly for $25 a person. (Though I will give a shout out to the omelet maker, as he seemed to be the only one taking his job seriously.)
We have officially taken Cranwell off our bucket list. If their customer service was so poor for a simple buffet brunch, we can't imagine paying the exorbitant prices for a resort stay.
We were at Cranwell duing a regional power outage and the hotel staff could not have been more understanding and helpful. The hotel is beautiful and situated in the most beautiful part of the Berkshires
This review is for the golf course. We had eagerly taken the nearly 90 minute ride up here in order to play what Golf Digest had rated as a 4.5 star course, in the beautiful Berkshires. All I can say is that Golf Digest has zero credibility with us now when it comes to course ratings. This is a place stuck in time, a short semi-mountain course with small greens with breaks that make your local putt putt proud. Because of the pitch, the greens are grainy and slow, yet many shots will run thru, a result of the underlying soil conditions and maintenance practices. The bunkers are laden with beautiful sand, yet were very poorly groomed. Playing on a Sunday afternoon as we did, I don't know if this is a reflection on the groundskeepers or the playing clientele, which seemed to consist of a kitschy collection of septagenarians that would be right at home in a Catskills resort. The only saving grace was we played only $25 each to play as we had our GolfNewEngland subscription discount. That is about what it's worth. Had we payed rack rates, we would have demanded our money back. Needless to say, we won't be back.